Returns

Can I exchange envelopes from the shop?

If you are not satisfied with your cover, please contact our customer service at info@anderst.com and tell us your order number. If there is a defect in the product, we need an image showing the defect and a detailed description of the defect. You can return the case to us within 14 days. Details can be found in our terms and conditions. Please note that we can only reimburse the postage costs in case of a complaint. As soon as we receive the cover, we will refund the purchase amount within 14 days. Personalized products are excluded from exchange.

How do I return items?

Please fill out our return form and attach it to the product. You can then return the package to us: andersT GmbH Theatergässlein 15 CH-4051 Basel, Switzerland

Have you received my return shipment?

As soon as we receive the return shipment, you will receive a message with further information from us. If you haven't heard from us a week after shipping, please contact customer service.

How does the return from other regions work?

The normal return policy also applies here.

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