After receipt, your order will be shipped directly to you. This takes 1-2 days in Switzerland. Your parcel will be sent by post and you will receive a tracking number as soon as your case is on its way to you.
To change your order, please contact us as soon as possible, quoting your order number at firstname.lastname@example.org. As we try to finish your order as soon as possible and ship it to you, we cannot guarantee any changes. Cancellation is only possible if your order has not yet been shipped.
If damage to the package has led to a defect in your product, this must be complained to the deliverer. Please have the supplier send you a written confirmation that the package has arrived damaged. If it is already too late, please take photos of the damaged package and the damage to the product and send it with your request to email@example.com. The customer service will then inform you about the next steps.
To cancel your order, please contact us with your order number at firstname.lastname@example.org. As long as the order has not yet been shipped, your order can be cancelled.
As soon as we have received your order, you will receive an order confirmation by e-mail with a link where you can check the status of your order.
As soon as you have completed your order, you will receive an email with a list of your order to your email address. If you need a formal invoice, please send an email to email@example.com.
If you are not satisfied with your product, please contact our customer service at firstname.lastname@example.org. We will certainly find a solution that makes both sides happy.
If you have not received an order confirmation within 24 hours, please contact customer service at email@example.com and ask if your order has been received in the system.
If you have created a cover that you would like to reuse in a future order, you can save it in your customer account. If you didn't create an account with us, we have no access to older designs. (currently not possible)
We demand that our finished articles look exactly as we present them in the shop. However, due to the color calibration of your monitor, there may be slight deviations. Beside the pictures you will also find product descriptions. If you have any further questions, just send us an email! If you are not satisfied with the color quality, please contact customer service at firstname.lastname@example.org.
As soon as you have successfully completed your order, you will receive an e-mail with all important order information.
Once you have placed your order, you will receive an email with a list of the products you have ordered. If you need an invoice, please contact our customer service at email@example.com.
No, gift vouchers do not lose their validity.